Box Office Address & Phone

(Please note that masks must be worn at all times inside the box office)

16 S. Bartlett, Medford, OR 97501

Box Office Walking Directions From Theater Lobby

  • From front Theater entrance, walk east on Theater Alley
  • At end of Theater Alley, turn left on Bartlett
  • The Box Office entrance will be immediately on your left

Box Office Hours

On non-event days:
Tuesday-Friday: 10:00 a.m. – 4 p.m.

On event days:
Tuesday-Friday: 10:00 a.m. – performance time
Saturday, Sunday & Monday: 12 noon – performance time

Payment Methods

All tickets must be paid for at time of order. We accept the following methods of payment: cash, check, or VISA/MasterCard/Discover/American Express. There is a non-refundable $5.00 handling fee for each phone, mail and fax order.

Ordering by Phone, Mail or Fax

When ordering tickets by phone, please have the following information ready: name and phone number, address, the event, date and time of event, quantity and price of tickets, and credit card number and expiration date.

To order tickets by mail or by fax (541-779-8175), please download our Ticket Order Form. Although you may mail or fax orders in anytime, mailed and faxed orders will be processed during normally scheduled box office hours.

There is a $5.00 handling fee for all phone, mail and fax orders.

Ordering Online

Please note that not all events may be available for online ordering. Ticket sales go offline 30 minutes before the event. There is a convenience fee of $2.50 per ticket to order online (in addition to the $5 handling fee per order). All fees are non-refundable.

Delivery/Will Call

Tickets ordered within ten days of the event will be held at the Box Office. Otherwise, tickets will be mailed within two business days of receipt of your order. You may also choose Print@Home and Mobile delivery options.


Tickets are non-refundable (except for members at the 4-star level and above — see front of order form for details). If you are unable to use your Craterian Performances tickets, you may return them to the Box Office prior to the event and claim them as a charitable donation.


Exchange privileges are for Craterian Performances’ members only. Exchanges must be made in person at least 48 hours prior to the performance date. Original tickets must be presented for exchange. There is a handling fee of $2.50 per ticket. Price variations are refunded in Craterian gift certificates good for Craterian Performances’ current season only.

Rush Tickets

As a special member benefit, a limited number of half-price rush tickets may be available for selected Craterian Performances presentations that are not sold out. Rush tickets may be purchased in person at the Box Office three hours prior to curtain time and are limited to two per event. Seating locations for rush tickets will be assigned by the Box Office. Craterian Performances reserves the right to determine quantity and location of rush ticket seats, subject to availability. No exchanges for previously purchased tickets.

Group Sales and Lost Tickets

Please contact the Box Office at 541-779-3000 for information.

Gift Cards

Gift cards in any denomination can be purchased and redeemed at the Box Office.

(View Seating Chart)

2021 Member Presale dates:

  • 5 Star Members & Up – July 20
  • 4 Star Members – July 22
  • 3 Star Members – July 27
  • 2 Star Members – July 29
  • 1 Star Members – August 3

Public Sales begin August 5, 2021, 10:00 a.m.

Next Stage Repertory Company
Teen Musical Theater of Oregon
GingerBread Jubilee

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Become a Member

By becoming a member, you will enjoy a variety of benefits! Ticket pre-sale and other ticket privileges, rush ticket opportunities, tax deductible, and many more...

Learn More

The Theater Facility

All of the information regarding the location, history and the different uses of the theater.

The Experience

We look forward to seeing you!